Zenith processes 100,000th accident management claim
The team was set up in 1994 to manage a fleet of 250 vehicles. It now provides a full accident management service for 32,000 vehicles as a stand alone, outsourced solution or within a fleet management package.
Zenith’s Accident Management service provides full support to drivers at a time when they need it the most. The 24-hour help desk provides an immediate response and the entire claim is handled in-house, including liaising with drivers, insurers and repairers. Zenith manages all aspects of the process, from handling claims and Uninsured Loss Recovery, to arranging cost effective repairs and producing detailed management reports.
Zenith also provides replacement vehicles from its own short-term vehicle hire service, and works with repairers to reduce repair times, with the single aim of cutting downtime to an absolute minimum.
As the full service is managed in-house, Zenith retains full control over costs and service levels. It also means that there is closer communication between all parties and, because all the transactions are managed centrally, comprehensive management information and invoicing is generated from one platform.
Zenith’s head of Accident Management, Richard Auty commented: ‘When this service first started we had just one employee handling claims for 250 cars. Now the team has grown to 21 employees managing 32,000 cars and commercial vehicles. The provision of an in-house accident management service at this level is just one of the many factors that set us apart from our competitors. As part of an ongoing programme of product development and new product launches, we will soon be launching a new in-house built Accident Management system. This will further enhance the services that we are able to provide to our customers and drivers.’