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Wessex Fleet invests in round-the-clock driver support

Wessex Fleet has introduced a round-the-clock accident management service which includes breakdown support out of hours.

The deal sees Wessex Fleet offer round-the-clock accident management, including out-of-hours breakdown support

The bespoke solution, provided by incident management expert FMG, includes 24/7/365 first notification of loss, roadside recovery and nationwide repair management to Wessex Fleet’s fleet of 1,500 managed vehicles; tailored to meet client needs.

The service has enabled Wessex Fleet to significantly enhance the level of service provided to its fleet drivers, ensuring they are fully supported in every eventuality and able to access services including tyre and glass replacement, with just one call to FMG at any time of day.

Simon Naylor, director at Wessex Fleet, said: “We endeavour at all times to create an environment where the customer’s experience is at the heart of everything we do. Our main objective was to protect the safety of our drivers by having expert support available outside of normal working hours. The FMG team work efficiently, they care for our drivers’ welfare and see every task through to a successful conclusion.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.