Wessex Fleet invests in round-the-clock driver support
Wessex Fleet has introduced a round-the-clock accident management service which includes breakdown support out of hours.
The bespoke solution, provided by incident management expert FMG, includes 24/7/365 first notification of loss, roadside recovery and nationwide repair management to Wessex Fleet’s fleet of 1,500 managed vehicles; tailored to meet client needs.
The service has enabled Wessex Fleet to significantly enhance the level of service provided to its fleet drivers, ensuring they are fully supported in every eventuality and able to access services including tyre and glass replacement, with just one call to FMG at any time of day.
Simon Naylor, director at Wessex Fleet, said: “We endeavour at all times to create an environment where the customer’s experience is at the heart of everything we do. Our main objective was to protect the safety of our drivers by having expert support available outside of normal working hours. The FMG team work efficiently, they care for our drivers’ welfare and see every task through to a successful conclusion.”