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VWFS | Fleet creates new head of fleet corporate service role

VWFS | Fleet has expanded its fleet team with a new head of fleet corporate service position.

Gavin Jones, head of fleet corporate service at VWFS | Fleet

The new role has been created to focus on service enhancement and customer satisfaction and has been assumed by Gavin Jones, who brings 20 years’ previous experience in a variety of senior operational and customer-facing roles for leasing and fleet management providers.

Jones said: “I am looking forward to supporting our team to deliver the best-in-class service to our new and existing customers and contribute to the continued growth of the business. VWFS | Fleet has the advantage of being part of a large automotive manufacturer and a robust multi-marque finance provider giving the scale, resources and specialist knowledge to offer our customers the full suite of mobility services they need today and for the future.”

Ian Tilbrook, fleet director at VWFS | Fleet, added: “We are delighted to welcome Gavin to the team at VWFS | Fleet. His experience and expertise in customer service and supplier management will be invaluable to us as we navigate the industry’s changing landscape. This new role marks our commitment to our customer first approach and we look forward to building on our strong relationships with current and future customers.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.