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Volvo trials concierge service for XC90 and S90 drivers

A new concierge service that would take care of servicing, cleaning and refuelling for XC90 and S90 drivers is being trialled by Volvo.

Mobile phone showing Volvo's pilot concierge services app

Volvo’s pilot app enables XC90 and S90 drivers to identify concierge services available in the immediate vicinity and order them

The pilot programme is taking place from this month in San Francisco and will eventually cover around 300 drivers, offering a raft of services that will become an integrated part of the Volvo On Call mobile platform.

Drivers in the pilot can use an app to identify concierge services available in the immediate vicinity and order them via their smartphone. Requests are then sent to an authorised Volvo service provider, who will refuel the vehicle, perform scheduled maintenance, or whatever additional service the owner has requested.

The app makes use of Volvo’s developments in digital keys, providing a one-time-use digital key, which is location- and time-specific, and sends it out to the authorised service provider. When the services are complete, the car is locked and the digital key expires. The car can also be returned to where the customer left it or delivered to a completely new location.

“Imagine parking your car in the morning at work and when you head home your car has been serviced, cleaned and refuelled. These are the kind of services we want to deliver to our customers. Our research shows that people spend hours every week doing these small errands – we want to give that time back to Volvo drivers, so they can do something more valuable instead,” said Björn Annwall, senior vice president, global consumer experience at Volvo Car Group.

“Our approach is a simple one – we aim to make life easier by employing the latest connected technology in an easy-to-use smartphone app. We are taking an open and agile approach to this, and welcome collaboration with partners with new and innovative service offers. This is just the beginning,” said Anders Tylman-Mikiewicz, vice president, consumer connectivity services at Volvo Car Group.

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.