Volvo provides added SME support with Virtual Sales Team
Volvo Car UK has launched a Virtual Sales Team to bring added support for SMEs.
The move will provide businesses with a dedicated Virtual Sales Manager, who will work hand in hand with the customer to identify their vehicle needs, source the cars and facilitate the acquisition process with the Volvo retailer network on the customer’s behalf. This includes offering automated vehicle quotes, videos providing further details of vehicles and bookings for flexible vehicle demos.
Customers will then be able to work with a local Volvo Business Centre to complete the contract once an order has been placed.
The investment complements the carmaker’s promise to deliver an unrivalled customer experience for SMEs and follows the news last month that Volvo is to retail cars online.
It also comes on the back of the successful restructuring of the firm’s wider Business Sales team in 2018, including restructuring the national leasing team, while Volvo has also announced recently that it’s trialling a fleet management support solution through Amazon Alexa.
Steve Beattie, head of business sales, Volvo Car UK, said: “Small businesses are under constant pressure: it’s not unusual that the person managing a business’ fleet is doing so in addition to their appointed role, leaving them limited time to dedicate to the task.
“With the launch of our Virtual Sales Team, we aim to make life easier for SMEs. We take the hassle out of their fleet acquisitions by delivering a responsive, tailored service.”
Customers wishing to contact a Virtual Sales Manager should contact the Volvo Business Centre on 0345 600 4027.