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Volkswagen teams up with Hermes for UK trials of in-car delivery service

Volkswagen owners will soon be able to have parcels delivered to their car boot under a partnership between Volkswagen and consumer delivery company Hermes.

VW has paired up with Hermes for the first trials

Announced by the brand in August 2018 as part of its new ‘Volkswagen We’ digital services and solutions, the delivery-to-car-boot service has started trials in the Milton Keynes in the UK, building on existing trials in Berlin.

Customers piloting the scheme will receive a text or email when one of their parcels arrives at the Hermes depot, giving them the option to have it delivered to their car. Once they accept and authenticate themselves using their unique Volkswagen ID log-in, the courier is then able to see which packages have been converted to in-car deliveries.

The Hermes courier is given a single-use, time-specific digital access to open the car which can only be used by them, and GPS co-ordinates for the car are sent to the courier to carry out the delivery. Once successful, couriers provide photo evidence of the delivery and confirm that the boot is securely locked afterwards.

Once the Milton Keynes trial has been completed and feedback collated, the service will be rolled out gradually across the UK.

It can be used in VW vehicles that have the We Connect Plus package once the owner of the car has registered on the Volkswagen We platform – most Volkswagens produced after 2 January 2019 are eligible for the service, or after 2 July 2018 for the Touareg.

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.