Car2U, which hires and leases a range of vehicles to organisations and individuals around the country, decided to develop its own inhouse software to record the delivery, collection and assessment of damage to its fleet.

The company has now rolled out its new system, which is streamlining operations, reducing paperwork and costs and increasing recharge rates whilst also improving a range of operational and administrative processes. The app provides a standardised inspection process to guide the operator through the correct stages needed to capture the required information through the inspection of the vehicle.

The new app allows for real-time reporting of vehicle deliveries and collections with pinpoint accuracy, allowing for faster recovery of damage recharge and eliminating any potential damage disputes, reducing the risk of errors and creating consistency across the business.

Car2U’s managing director, Gill Frary, said: ‘The investment that we’ve made is purely down to the frustrations that our team has experienced over the years and following research with other people working within the vehicle rental industry. 

‘In many respects, systems throughout our sector have been old-fashioned for some time and technology was needed to make delivery and collection more efficient. Paperwork takes time and can result in a host of issues but this new software eliminates these issues and we’ve spent a long time developing it to ensure it is right. Everything we do at Car2U is aimed at offering the best possible customer service and that’s why we’ve made this huge investment.’