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Transport Committee launches online survey on motoring agencies

The survey forms part of an inquiry to examine what motorists, hauliers, bus companies and others find when they engage with the DVLA, DSA/VOSA and VCA,.

Launching the online survey Louise Ellman, chair of the Transport Committee, said: ‘The Government’s motoring agencies are changing and two (DSA and VOSA) are shortly to merge. All of them rely increasingly on websites and email for delivering services.

‘We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN, and seek authorisation for motor vehicles, systems and components.

‘Your experiences will form an important part of the evidence we gather for our inquiry. If you find these services easy to access, affordable and well run please tell us via our survey. And if you face problems please tell us how these arose and whether they were dealt with quickly and fairly.’

The survey, available to access here, remains open until Tuesday 22nd April 2014.

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.