Total Accident Management looks to clean up industry practices
Managing director Penny Stoolman said the firm recognised that some feel the industry, because of its close relationship with insurers and claimants, was not as cost-effective as it should be. She added that, as a result, Total Accident Management was working with large fleets and leasing companies to ensure that their costs and systems were as transparent and equitable as possible.
She said: 'One thing that struck us is why do so many fleets do accident management themselves? I understand that there's some cynicism among fleets about accident management and how it works, in that they think there's a lot of extra fees down through the claims and repair process and that costs are more expensive than they should be, but that isn't the case with us.
'What fleets require is flexibility, so what we offer is a more tailored service, with more transparency on pricing. We'll happily show our partners what the costs are and set up accident management systems that are bespoke for their needs, white labelled and priced in a way that suits their business.'
Ms Stoolman also said that the firm had not been too badly affected by the struggles of Helphire, which has had to downsize to survive.
She said: 'The past two years have been interesting, especially with regards to our parent company Helphire and the things it has had to do to make itself viable, but in terms of Total Accident Management, we have been growing all the time. The only impact it had on us was that we had to get involved in the group more, which meant more governance, more jumping through hoops in order to justify what we wanted to do, but we didn't ever not get what we wanted – it just took a little more time.'