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SHB Vehicle Hire implements Fleetondemand technology platform

The Fleetondemand solution has provided a completely new customer experience for hire bookings and for the control, interaction and handling of fleet data. In addition to hire bookings, alerts and SMR (service, maintenance and repair) bookings have become an integral part of the front-end solution with a seamless two-way integration into SHB's back-office system.

Nicky Simpson, commercial director at SHB, commented: “We reviewed the market for solutions that could revolutionise the experience for our customers online and through mobile devices. Fleetondemand clearly stood out with their ability to provide a bespoke solution and with their great experience in systems integration.

"The new streamlined system will give our clients a host of possibilities and interactive features, from booking services through to raising customer services issues online. The easy-to-use interface consists of icons that guide our customers through various different activities where they can get reports, check service due dates and make bookings. The result is that reservations flow in real-time to customers via the Fleetondemand solution with added functionality for incident management and service booking.” 

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.