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Jaama revamps customer services to enhance support

Jaama has restructured and expanded its customer service department in response to client feedback to provide a more streamlined service.

jaama

Nicole Jones and Simon Christoforidis have joined the fleet customer support team.

The now 20-strong customer service department has been restructured into three customer groups representing the key client channels targeted by Jaama: fleet, leasing and workshop, plant and rental.

The department is led by customer service manager Alex Loach while Jaama has also appointed a team leader and a technical client manager.

Previously members of Jaama’s account management, customer service and technical support teams worked across all areas of the company’s business. 

Jaama has also expanded the department with the appointment of Nicole Jones and Simon Christoforidis as level two technical support/data analysts joining the newly established fleet customer support team and leasing company customer support team respectively.

Jaama managing director Martin Evans said: “Jaama is firmly focused on investing in enhancements to Key2. Therefore customer support is critical to enable clients to drive maximum efficiencies through our innovative asset and driver management solutions.

“Similarly as Jaama experiences year-on-year expansion it is important that we have the support mechanism in place to ensure implementation is successful and post-implementation help is easily accessible.

“The customer service department has doubled in size in the past 12 months and with Jaama’s current rate of growth I anticipate further appointments being made in 2017.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.