Renault relaunches its fleet offering
Boss Darren Payne says he has been working on the changes since taking over last year, and they reflect areas where he felt there needed to be improvement, as well as including the introduction of new schemes intended to tighten the bond between Renault and its fleet partners and customers.
Although it has been renamed Renault Business, which Payne says underlines its offering of cars and vans to all sizes of company, the major change is in the details of the Renault Business Promise, which has five pillars:
New Fleet Service Commitment
This includes fixed regional labour rates, locked-down fields in 1Link to ensure price consistency and a parts rebate for target achievement, paid quarterly. Payne said the Service Commitment was designed to give leasing firms more clarity and to ensure more work was done within the Renault network.
Business Customer Commitment
The commitment to business customers includes a number of services to keep them moving including unlimited mileage on certain models and guaranteed mobility in the event of breakdown, quicker lead times for booking and the introduction of a 120-minute "Pit Stop" service.
Service, Maintenance & Repair improvement
A new set of service programmes and health checks designed for varying mileage and time profiles.
iCare is a "fleet managed" SMR product for LCVs where vehicle mileage and position is monitored via integrated telematics with payment on a pence per mile basis. Payne said it allowed fleets to manage their SMR more accurately, and was an industry-first product.
New dealers committed to business customers and running the new programmes are being introduced.