Renault iCare system to help LCV fleets tackle maintenance concerns
The manufacturer has highlighted recent research conducted by the Vehicle and Operator Services Agency (VOSA), which claimed that van fleet offences in certain areas are exceeding those of heavy goods vehicles, with more than half of its 21,000 roadside checks carried out on vans last year uncovering mechanical defects. That’s compared to 24% of HGVs and 15% of PSVs.
As well as helping operators deal with maintenance, Renault's new iCare fully-managed SMR offering can also assist commercial vehicle users to ensure downtime is kept to a minimum and compliance legislation is fully adhered to, according to the firm.
The new Renault iCare maintenance cover takes care of all routine servicing, maintenance and repair – excluding damage, neglect or abuse – with the option to include fair wear and tear on tyres for the life of the agreement.
Unlike traditional SMR packages though, Renault’s iCare cover is charged on a "pence-per-mile" basis, monitored remotely by telematics, meaning LCV operators only pay for whatever mileage they cover in any given month, based on a pre-agreed fixed pence per mile charge.
By monitoring the vehicle age and mileage, servicing and MoTs are arranged by Renault iCare with the nearest approved Renault dealer and fully managed whilst the vehicle is off the road. During, or between, any routine servicing, all repairs are also logged, providing LCV operators with a complete Defect Management report, with Renault iCare also maintaining electronic copies of all service, maintenance and repair work carried out, together with MoT documents, to ensure the vehicle is compliant with legislation.
Renault iCare also offers the fitment of a four-way communication system to each vehicle, allowing the driver to instantly speak, hands-free, to either Renault Assistance (24/7) should help be required, the Renault iCare call centre, the emergency services or a number of the customer’s choosing such as the fleet manager.
Darren Payne, Renault UK’s director of fleet and commercial vehicle operations, said: 'In these difficult times, it’s comforting for LCV operators to know that their fleet of vans, be it one, 10 or 100, can be completely taken care of for as a little as a few pence per mile. What’s more, thanks to our unique pricing scheme, it ensures users are only paying for what they use with no excess mileage charges and no under-run mileage losses.'