QBE sign up to FMG’s incident management services for motor fleet customers
The contract will see FMG provide end-to-end delegated claims management services for QBE’s portfolio of UK motor fleet customers and will work with QBE, its brokers and customers to improve incident reporting times and optimise the entire claims management life-cycle.
As part of the deal, FMG will provide a 24/7/365 first notification of loss solution, UK-wide repair management and a comprehensive suite of third-party capture services.
Peter Cox, motor supply manager at QBE said: ‘QBE were looking for a partner who could deliver the right balance between consistently high standards of service and significant control of our total cost of claims. Our thorough review process enabled us to assess the true ability of all potential partners and FMG clearly demonstrated their market leading position, proven track record and strong focus on incident prevention. They really were the “stand out” partner of choice for QBE and our customers.’
Natalie Middleton
Natalie has worked as a fleet journalist for over 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.
