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Q&A: HMRC on the new digital service for company car drivers

By / 6 years ago / Comment / No Comments

Why has the change been implemented?

HMRC has introduced this new online trial service to make it easier for customers who have company cars to make changes to their tax code. They can use the service to check their current car details, change their car details or update their fuel details.

We are developing this trial service in a way that enables us to quickly incorporate feedback from customers. This means it will evolve over time as we continuously develop it.


How will fleets/drivers benefit?

Using the digital service means customers can make updates to their company car details and they will no longer have to wait for HMRC to update their tax code for them. This will enable them to make sure their tax code is always up to date.

The digital service is a lot more convenient for customers as it means they can deal with HMRC at a time that suits them, rather than when our call centres are open.

They can also access the service from a place that suits them, using their computers, mobiles or tablets.

It also brings significant savings for users as they will save the time and money they previously spent dealing with us by telephone or post.


What other digital-focused changes can fleets and company car drivers expect?

We are developing a personalised digital tax account for individual customers that will bring together information about their taxes and benefits at a single point, and present it in a simple, easy-to-understand way. It will include summaries of their tax information and provide access to the services they need to keep their information up to date and report a change in circumstances online.

Initially, a small number of digital PAYE services will be available, including making changes to car benefits online, but it will evolve with further services being added. We expect to trial the new service with a small group of customers in spring 2015 and make it available to all customers in autumn 2015.


How will data security be ensured?

This new service is using GOV.UK Verify – the new way for people to prove who they are when using government digital services. GOV.UK Verify offers a service that is faster and more secure for users. When you need to prove who you are you chose from a list of certified companies to verify your identity. The company verifies your identity by asking questions only you would know the answers to. You’ll also be asked to enter a code you receive on your phone or via an e-mail. This is known as ‘2-factor’ authentication.

Verifying your identity for the first time usually takes 10 minutes and is fully completed online. It also means there is no central government identity database and the company you choose can’t use or share your data without your permission.


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