Peugeot to drive customer standards with new Business Centre Network
In total, 88 Peugeot dealers across the UK are recognised as Peugeot Business Centres, making up over 40% of the Peugeot UK Network.
In order to qualify, the centres must meet more than 35 standards across business areas. These include ensuring that staff are well trained to achieve high levels of expertise, so that the Business Specialist can cater for all customer requirements, from fleet management to demystifying finance. In addition, there is a need for Business Centre Dealers to provide a wide selection of car and LCV demonstration and display vehicles
From an after sales perspective, Peugeot Business Centre Dealers need specialist business after sales advisors and highly trained technicians familiar with the Brand’s latest technological features, and ensure customer mobility by providing a supplementary vehicle, with collection and delivery services.
Nick Crossley, head of Peugeot business sales, said: ‘At Peugeot we pride ourselves in ensuring that customers receive the very highest level of care and service tailored to their business needs. Our Peugeot Business Centre Network and National Key Account Managers are always on hand to support our customers. With a “one business” attitude they provide up-to-date information on our products, prices and a range of services all aimed at best helping customers choose the right products to enhance their business requirements.’
‘The Dealer standards programme ensures the highest quality of service across the Dealer network, so that our business customers can be assured of receiving class-leading product and service.’