Pete Marsden becomes MD of National Windscreens
Marsden joined the company in 2010 as commercial director and since then the company has the our brand and implemented a business strategy which has resulted in a number of high-profile contracts with fleet operators, insurers and insurance brokers.
The company added that whilst the overall market trend is to cut operating costs by having fewer branches, it believes that truly excellent customer service can only be delivered through local presence and local stock holding throughout the UK, and is committed to retaining its fitting centre network.
Marsden said: ‘We operate 108 fitting centres across the UK, holding in excess of £3m of glass stocks and supported by 800 mobile technicians. This service coverage means a UK motorist is on average never more than 11 miles or 20 minutes away from a National Windscreens technician – a key factor in achieving market leading time to serve statistics and a customer satisfaction (NPS) score of 88.1.’