Pendragon Vehicle Management has fully outsourced incident management services for its UK fleet to FMG.

FMG is to supply incident management services for Pendragon Vehicle Management

The deal will see FMG provide an end-to-end incident management service tailored specifically for Pendragon Vehicle Management. Solutions and services include 24/7/365 in-house FNOL, supported by a UK-wide repair management network and a specialist focus on downtime management. A bespoke online dashboard will provide Pendragon Vehicle Management with real-time transparent progress updates and intelligent aggregation of fleet data.

Mohammed Imran, head of operations at Pendragon Vehicle Management, said: “Downtime management and cost reduction are high on our fleet agenda so we were looking for the right solution for our needs. We believe that FMG has the right depth of experience, the flexibility and the best repairer network to achieve that.”

Andrew Chandler, sales director at FMG, added: “More and more businesses choose to outsource their fleet incident services as they seek true added value and exceptional levels of service for their customers. By entrusting us with their fleet, Pendragon Vehicle Management can concentrate on growing their businesses profitably, whilst still providing the customer care, downtime management and complete cost control their customers expect.”