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Pendragon signs new deal with Fleet Assist

The new deal further extends a near decade-long business partnership between Fleet Assist and Pendragon Vehicle Management, which operates a fleet of almost 14,000 vehicles delivering a range of vehicle funding and fleet management solutions to organisations throughout the UK.

Pendragon Vehicle Management use Fleet Assist to provide a service booking facility for its fleet customers thus directing work towards its preferred service network.

Pendragon is also using the new Fleet Assist Downtime Management Tool, which enables any SMR work scheduled to be completed in a single day automatically flagged up to Fleet Assist by the garage undertaking the job if the timescale will not be met. Fleet Assist’s call centre will then highlight the delay to Pendragon Vehicle Management, which in turn will decide what action, if any, to take and liaise with the lessee concerned.

Neal Francis, divisional managing director for Pendragon Vehicle Management, said: “We have had a great experience whilst dealing with Fleet Assist and are pleased to extend the long-established partnership.

“Pendragon Vehicle Management is continually looking to provide further service improvements to our customers and our use of the new vehicle downtime management technology is an integral part of the new contract, enabling us to meet client expectations.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.