Ogilvie scoops top industry award for fifth year running
The company, which operates a fleet approaching 12,000 company cars and vans, was recognised for its customer innovation, with a special accolade at the 2015 awards in Mayfair, London.
The latest triumph builds on Ogilvie Fleet’s Experteye customer service awards won in the last four years.
The award was presented to Ogilvie Fleet sales and marketing director Nick Hardy by Rick Yarrow, Experteye’s managing director, in recognition of its innovative approach to the measurement and deployment of customer satisfaction initiatives.
Ogilvie Fleet is one of many contract hire and fleet management companies to use the feedback from Experteye’s Fleeteye CSI survey for ongoing service initiatives and one of its most recent initiatives saw implementation of the Touchpoint driver feedback programme.
The award for customer innovation is in response to the very high level of engagement of Ogilvie Fleet’s customers in the survey, the significant number of service advancements made as a result of client feedback and the excellent customer satisfaction levels achieved.
Gordon Stephen, managing director, Ogilvie Fleet, said: “Ogilvie Fleet’s industry-leading reputation for looking after its customers is the basis for how we continue to expand our client portfolio and continue to be hugely successful in a tough market. Our fifth consecutive Experteye award is testimony to the fact that no UK-based contract hire and leasing company does it better than Ogilvie Fleet.”