Workbench Logo
Workbench Logo
Workbench Logo
Workbench Logo
Workbench Logo

Ogilvie Fleet adopts transparent approach to end-of-contract charges

Ogilvie Fleet has introduced a new, transparent policy for defleet company car and van damage charges by telling customers what they will be at the outset of the contract.

The company operates a standard fixed cost end-of-contract damage recharge cost matrix that customers leasing company cars and light commercial vehicles sign up to in their master hire agreement.

And if a customer returns a vehicle that is charge-free Ogilvie Fleet now sends the fleet manager a congratulatory email thanking them and the driver for returning the vehicle in “good clean condition”.

Regardless of make or model of car, the company only charges £75 to return a door panel, front wings or rear quarter panels to the BVRLA “fair wear and tear” standard, and £120 for a bonnet, boot lid, tailgate, bumper or roof.

Similarly for light commercial vehicles, sample recharge prices include: £75 for door panels and front wings; £120 for side sliding doors, large side panels or bonnet, tailgate and bumpers; £250 for a roof.

Other charges include: alloy wheel refurbishment £35, full valet £40 and windscreen chips (maximum three) £40.

Ogilvie Fleet operations director Jim Hannah said: ‘Our standard end-of-contract damage recharges are substantially less than would normally be expected and we know that such repairs could not be completed by a customer at these prices. Our pricing matrix is widely accepted as fair and reasonable within our customer base.’

Critically, today Ogilvie Fleet has a virtual 100% acceptance rate on end-of-contract charges applied compared with a query/rejection rate of 44% prior to introduction of the matrix.

To further improve customers’ experience of Ogilvie Fleet, its new “thank-you email” has won client support.

Hannah said: ‘A leasing company’s operations department can frequently be the bearer of bad news whether that is in respect of maintenance or end-of-contract charges. However, we believe that it is also important to communicate good news to customers.’

For more of the latest industry news, click here.

Related Posts

Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

Leave a comment

You must be logged in to post a comment.