Ogilvie Fleet introduces industry’s first direct booking microsite for windscreen repairs
The microsite has been integrated seamlessly with Ogilvie’s own website and is launched just a few weeks after Ogilvie Fleet’s own new-look website went live.
The new site allows online bookings to be made with Auto Windscreens without end users having to navigate away from the Ogilvie Fleet’s site, creating a smoother and quicker customer experience. In addition to this, advice on windscreen cracks and chips along with other useful information and contact details are also accessible through the site.
Jim Hannah, Ogilvie Fleet operations director, said: ‘It is important for us to have suppliers onboard that share our desire to be ahead of competitors when it comes to innovative customer service. Our new online presence is heavily geared towards interactivity, flexibility and usability, and Auto Windscreens’ integrated section is a clear extension of this. Our customers now have greater choice in how they report a windscreen chip or crack through our website and are provided with clear guidance on what action is required.’
Auto Windscreens is a preferred vehicle glass supplier for Ogilvie Fleet and has worked closely with firm to ensure the new platform conveys the same look at feel as the company’s own website.
Joy Cooper, sales director at Auto Windscreens, said: ‘The online portal provides the same high standard of service as we offer by telephone call, including repair work authorisation and validation. We now hope to offer this value-added solution to other partners operating in the fleet management sector.’