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New Škoda app can diagnose car faults

Škoda is developing a new artificial intelligence app that can listen to car faults and give an instant diagnosis to technicians based on the sound.

Škoda’s Sound Analyser app uses an algorithm that compares the sound map against the stored pattern and detects any changes

The Sound Analyser app has been developed inhouse and trials have already shown it works in the field, helping to cut the time taken to diagnose faults.

The app records noises made by the vehicle while it is running and compares them with stored sound patterns. If any discrepancies are recorded, the app uses an algorithm to determine what they are and how they can be resolved.

It’s already getting its diagnoses right in over 90% of cases for the first 10 faults under focus, which cover components such as the steering system, the air conditioning compressor and the clutches in the direct-shift gearbox (DSG).

The smartphone app has been trialled in 14 countries – including Germany, Russia, Austria and France – since June 2019, supported by a total of 245 Škoda dealers.

Stanislav Pekař, head of after sales at Škoda Auto, said: “Sound Analyser is a prime example of the new opportunities digitalisation at Škoda can create, even in terms of after sales. We will continue to consistently use artificial intelligence technologies to offer our customers an even more personalised service, thus enhancing the customer experience even further.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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