New Manheim SureCheck service launched to bring increased peace of mind
The new service replaces Manheim’s ‘Assured’ programme, and has been developed with extensive customer engagement to offer bidders and buyers more information about vehicle condition.
Fully qualified vehicle inspectors carry out detailed vehicle checks on three different levels – Gold, Silver and Bronze – covering up to 56 different points on each vehicle, such as the engine, transmission, steering and brakes.
After the vehicle inspection, the SureCheck checklist is produced, which informs potential buyers about the condition of the vehicle, with detail of any components that did not pass the relevant check points. The inspection report, including checklist, is viewable by online buyers, as well as those in the hall, with the information attached to the vehicle windscreen.
Buyers benefit from comprehensive static checks, both inside and outside the vehicle. From the date of vehicle acceptance, buyers now have five days to notify Manheim of an issue with a component that was certified as working during the specified checks – two days longer than it previously offered with Manheim Assured. To ensure full transparency, the problem reporting process will be administered by independent firm AutoProtect Administration.
Customers can report any issues with a component that passed the included check points at any time – 24 hours a day, seven days a week – via a dedicated app available to Manheim customers. Independent administration and assessment of reported problems, including re-inspection of vehicles, means that technical issues are examined by technical specialists, and ensures customers see that the process is entirely fair and transparent.
Tim Hudson, managing director of Manheim Remarketing, said: “The objective of buying a car is clearly to use it, or to sell it. Buyers never purchase vehicles with the aim of returning them, so our new SureCheck service provides a straightforward promise, that if there is a problem with a component that passed the specified checks, we will repair the vehicle to the customer. The three levels of check provide clear information and choice to our buyers, enabling them to make the right choice for their business.”