New Autoglass appointments to enhance customer experience and digital strategy
Nick Cleary will lead digital strategy at Autoglass and, according to the business, will “work to provide a seamless omnichannel customer experience”.
Cleary has over 25 years’ experience at Autoglass and previously held the position of technology director, where he led a £14m investment programme to deploy solutions that improve operational efficiency and enhance customer service, including the launch of an end-to-end online booking platform.
He commented: “Digital isn’t just about adopting new technology; it’s about making it easy for our customers and our teams. It is essential that we see everything through our customers’ eyes when designing and improving service experiences.”
Cleary is joined by Sarah Ringrose as head of customer experience, who will work alongside him with a dedicated focus on further improving the customer journey at Autoglass through digital, operational and process enhancements to deliver the next generation of service experience.
Ringrose has been integral to the recent national rollout of the Advanced Driver Assistance System calibration solution at Autoglass.
Cleary commented: “I’m absolutely delighted to have a senior manager of Sarah’s calibre on board to take a holistic view of our customer experience. She’s an extremely experienced customer services professional, having previously held positions in Sales and Finance. She’s an agent for change; with a tenacious approach to championing the customer right across our business.”
Taxiarchis Konstantopoulos, managing director of Autoglass, added: “These are important appointments that together will take the customer agenda to new heights at Autoglass. We’ve always been a business that prides itself on delighting our customers, but Nick and Sarah will now work to make every step of our customer journey even easier. We’ve invested heavily in digital solutions over recent years and we’re committed to innovating at an even faster pace in future.”