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Mercedes-Benz extends RAC roadside assistance deal

Mercedes-Benz has tied up with the RAC for a further five years to offer its car customers roadside assistance.

Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians.

The deal extends the firms’ existing partnership and will also see the RAC taking on responsibility for the Smart road assistance programme for the first time.

All new Mercedes-Benz and Smart models come with free UK and European roadside assistance for three years, with the coverage automatically extended for a year every time the annual service is carried out by a Mercedes-Benz or Smart dealer.

Mercedes-Benz Approved Used cars and Smart approved used cars also get 12 months’ Roadside Assistance; again renewed upon completion of each service.

Under the programme, the RAC will provide Mercedes-Benz-branded technicians to attend to calls, backed by both Mercedes-Benz and smart diagnostics equipment and parts, or the RAC’s patrol technicians.

RAC managing director of business roadside Phil Ryan said of the deal with Mercedes-Benz Cars: “Its customers rightly expect a first-class, ‘complete peace of mind’ roadside assistance service, something we are committed to providing via our skilled technicians and our industry-leading breakdown technology. The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service. We are also very pleased that Smart customers will now be able to benefit from this strong partnership for the first time.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.