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Masternaut adds international support capacities to customer service centre

The site at Aberford now offers multi-lingual support with over 100 members of customer-facing staff. The firm’s international partner support network covers 24 individual countries, providing online and telephone-based customer service, as well as physical engineering resources on the ground.

Steve Towe, chief commercial officer and UK managing director, commented: “The opening of our new customer service hub in Aberford is the next step in our growth plans. With more than 10,000 customers across Europe, having a centralised, multi-lingual customer service base will provide them with outstanding service from an experienced team with years of pan-European expertise.”

He added: “We’re seeing an increased demand for our Masternaut Connect telematics platform as fleet operators start to increasingly look to go beyond vehicle tracking. Telematics is no longer a tool solely used by fleet managers, but a business-wide application configured to suit the demands of both a local and international audience.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.