Masternaut adds international support capacities to customer service centre
The site at Aberford now offers multi-lingual support with over 100 members of customer-facing staff. The firm’s international partner support network covers 24 individual countries, providing online and telephone-based customer service, as well as physical engineering resources on the ground.
Steve Towe, chief commercial officer and UK managing director, commented: “The opening of our new customer service hub in Aberford is the next step in our growth plans. With more than 10,000 customers across Europe, having a centralised, multi-lingual customer service base will provide them with outstanding service from an experienced team with years of pan-European expertise.”
He added: “We’re seeing an increased demand for our Masternaut Connect telematics platform as fleet operators start to increasingly look to go beyond vehicle tracking. Telematics is no longer a tool solely used by fleet managers, but a business-wide application configured to suit the demands of both a local and international audience.”