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LeasePlan UK appoints new customer services director

Former LeasePlan UK commercial excellence director Lisa McGowan has moved into the position of customer services director to help strengthen and develop LeasePlan’s customer services operations team.

Lisa McGowan, customer services director at LeasePlan UK

McGowan brings two and a half years’ experience in her former role, which saw her create the Commercial Excellence function and manage its specialist teams, which cover areas such as commercial vehicles, mobility services and employee rewards.

Her new appointment forms part of LeasePlan’s wider strategy to enhance its customer value proposition, as it continues to invest significantly in its services to provide a more flexible and convenient driver experience to its clients at a competitive price.

Alfonso Martinez, managing director of LeasePlan UK, commented: “Lisa has demonstrated exceptional leadership skills and commitment to the growth of the company over the past seven years. Her wide-ranging commercial experience will be instrumental in ensuring the continued development of our customer services operations team, as we look to leverage our own talent to strengthen and expand upon our customer value proposition in 2020 and beyond.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.