Leasedrive Group discloses positive feedback from customer satisfaction survey
Roddy Graham, commercial director at Leasedrive, said: ‘We do not normally publicly disclose the results of our regular driver satisfaction surveys but given that 2011 has been a year of significant change for our business with the integration of the Masterlease business and a completely new IT implementation in our Birmingham office we are particularly proud of these exceptional results.
‘As a forward-thinking company, we continually strive for improvements in all areas of our business and never rest on our laurels. We have won many new high profile clients due to our excellent track record for customer service and we will strive to improve this record still further as we grow the business. The quality of service delivery is a key differentiator for us and we will continue to invest in improving standards still further.’
A total of 64% of drivers among Leasedrive Group customers were very satisfied with the excellent service they received, an increase of 5% over the previous year. However 34% were satisfied and only 2% dissatisfied. Across all the parameters surveyed including vehicle ordering, vehicle delivery, SMR, accident management, fuel card and vehicle rental, driver responses showed an improvement in customer satisfaction levels over the previous year.