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Lark signs up FMG for bespoke broker claims management service

Independent insurance broker Lark has awarded a three-year contract to FMG to provide a dedicated claims management service to help mitigate their fleet policyholders’ total cost of claims.


Insurance broker Lark has awarded a three-year contract to FMG.

The contract includes the provision of an end-to-end claims management service, including first notification of loss, third party capture and uninsured loss recovery.

FMG’s flexible claims management system, Ingenium, has been tailored to suit Lark’s individual policyholders’ requirements. The system recognises key features such as insurance policy cover and excess levels, and triggers workflows accordingly.

Lark and their policyholders can check on all claims costs and progress at any time via a web-based customised portal, providing a full view of key data including claim validation and reserves and a suite of reports.

Richard Graham, divisional claims director at Lark said: “We aim to provide every customer with a made-to-measure service which reduces the cost of claims whilst providing exceptional service levels. We chose to partner with FMG because they have a proven track record in providing the highest standard of support to insurance brokers like us, with a bespoke service which meets all our unique and specific requirements.  Through our new partnership with FMG, customers will make just one call, post-incident, to start a fast and efficient claims management service.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 14 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. Natalie works across the magazine portfolio and updates the company websites with daily news, interviews and road test content.

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