Kwik-Fit Fleet rolls out free fleet vehicle collection & delivery service
The pilot vehicle collection and delivery service was launched earlier this year and involved 30 Kwik-Fit centres in Bristol, West London and South West London.
The service, which is being provided in partnership with Autoclenz, is now being rolled out to a third of the Kwik-Fit centre network – about 220 locations – this month, with a view to the initiative being available nationally.
Company car and van drivers can request the collection and delivery service when booking their vehicle in for a service and/or MoT through Kwik-Fit's call centre. The centre's service team make the vehicle booking online with the most conveniently located Kwik-Fit centre and then send an email to the Autoclenz collection and delivery team – known as Movements by Autoclenz. A mobile phone text reminder is simultaneously sent to the driver confirming the booking.
Instead of conventional vehicle collection or delivery which uses two cars and two drivers, Autoclenz's pioneering initiative uses a single driver and a small, fuel-efficient, fold-away motorcycle.
The collection and delivery driver arrives to collect the vehicle on the scooter; folds the scooter into a clean bag and places it in the boot of the vehicle; and then drives the vehicle to the appropriate Kwik-Fit centre where the required work will be carried out.
Once the work is completed the collection and delivery driver will carry out a wash and vacuum of the vehicle before returning it to the requested location. The collection and delivery driver then removes the scooter from the vehicle and travels to their next job.
Kwik-Fit Fleet says it's launched the service in to meet demand from end-user fleets and contract hire and leasing company customers. The company says it expects to see increased demand for the service when it's launched nationally, also resulting in more fleets using Kwik-Fit centres for vehicle servicing and MoT work.
Head of Kwik-Fit Fleet Mike Wise said: 'Demand for fleet vehicle servicing and MoTs through our centres is at record levels and increasing daily. In the first quarter of 2010 demand for fleet servicing increased 61.7% on the first three months of 2009 and the number of MoTs undertaken on fleet cars and vans increased 56.2% over the same period.
'Customers have requested that we offer a collection and delivery service and, as a result, we anticipate that demand for fleet vehicle servicing and MoTs through our centres will continue to rise.'