Jardine Motors Group scoops award for best fleet dealer group aftersales support
The company topped the category in the Experteye awards for providing the best service to fleet drivers in the maintenance of vehicles.
The Experteye awards cover nine different fleet and automotive award categories in total. Jardine Motors Group won its accolade based on feedback drawn from 40,000 drivers of leased vehicles during 2015, making this a truly objective reflection of driver attitude.
“I’m delighted to see Jardine Motors Group win this award, as they have consistently demonstrated extremely high levels of aftersales support to fleet drivers,” said Rick Yarrow, managing director of Experteye. “All results are based on independent feedback we receive from company car drivers, making the company deserved winners of the best fleet dealer group for aftersales for 2016.”
Andy Wady, group fleet director at Jardine Motors Group, added: “Winning this accolade means a lot to the Group and is testament to our Aftersales team’s hard work and dedication to deliver exceptional customer service.
“As a group we are a large and long term supplier of new cars to the corporate marketplace and this is a key growth area for us. However, we have also been focussed on growing our fleet aftersales business and over the last couple of years we have introduced a number of initiatives under the ‘Jardine Difference’ to make us easier to deal with and to improve the level of customer service we provide both to the fleet operators such as our key leasing partners but also to the end user driver.
“We are therefore delighted that this award recognises the progress we have made and as it is based on individual driver’s feedback, provides a really robust measure of the group’s overall performance across all of our sites.”