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Jaama strengthens support team

Goodger, who replaces Bob Leighfield as he retires from Jaama, is an experienced target driven operations/service delivery manager and brings 25 years’ experience at Birmingham City Council and outsourcing solutions specialist Capita in a number of key roles embracing customer service, business relationship management incorporating account growth and business development, and service delivery.

Commenting on his new role, Goodger said: “My main objective is to ensure that the quality and levels of service that we provide to all customers exceeds expectations. I will be working closely with the customer services team and other areas of the business to ensure that our processes, governance and compliance levels provide the core foundations of the required service delivery model.”

In addition, Paul Parkes has joined Jaama with a lengthy IT career behind him including spells in the public and private sectors as well as running his own IT business, notably supporting and testing highly bespoke software for the television and film industry.

Jaama managing director Martin Evans said: “Due to our innovative product and market leading position, we continue to attract high calibre staff. As organisations across the public and private fleet sectors continue to adopt and reap the benefits of Key2 fleet software we continue to strengthen our support team.

“Our customer base continues to grow because businesses want software that moves them forward in a practical manner delivering compliance, operational efficiencies and administrative benefits coupled with a team of exceptional individuals to assist them along the journey.”

“Customer service continues to be a key focus for Jaama and the recruitment of Paul and Nigel only proves to reinforce this commitment.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.