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Jaama continues expansion of support analyst team

Jaama has recruited two additional support analysts as it looks to drive customer service for an increasing customer base.

Jaama's new customer support analysts

Jaama’s new customer support analysts Kieran Telford (left) and Jim Springthorpe

The asset and driver management software specialist has appointed Jim Springthorpe and Kieran Telford to join the customer support team responsible for maintaining communications with clients and helping fleets, vehicle leasing and rental organisations and plant and tool hire firms maximise their use of the company’s Key2 management system.

Jim Springthorpe brings extensive career experience in customer service excellence. Prior to joining Jaama he spent two years as a customer service team leader at the Construction Industry Training Board and previously five years at courier and parcel deliverer TNT progressing through the ranks to ultimately manage at team of up to 15 people. At TNT he achieved a level three qualification in management from ILM, the leading provider of leadership and management qualifications in the UK.

Meanwhile, Kieran Telford completed a number of customer service courses and progressed his career at The Belfry Hotel and Resort delivering business functions, in shop management and ultimately moving into insurance and accident management within the NHS.

Managing director Martin Evans said: “Jaama continues to experience year-on-year expansion as an ever-increasing number of organisations utilise web-enabled technology to manage their fleet and transport operations and other assets.

“The company is firmly focused on investing in enhancements to our core Key2 system and customer support is critical to enable clients to drive maximum efficiencies through our innovative asset and driver management solutions. Therefore, it is vital that Jaama continues to expand its team of support analysts.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.