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Innovation in Customer Service: Zenith Accelerate 2.0

By / 8 months ago / Honours2018 / No Comments

Judging comment:

“Zenith overhauled its entire business process last year, introducing regular board-level meetings and adding a customer service director to improve what it can offer fleets. This included updating its customer service platform, automating communications around orders and renewals, improving the complaints-handling process and ensuring consistency across all departments.”

Zenith said:

“It’s a huge honour to have been recognised for our continued investment in excellent customer service. We’d like to thank our incredible teams for all their hard work.”

Fleet World Honours 2018, at the RAC Club, Pall Mall, London, on February 13, 2018
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Alex Grant

Trained on Cardiff University’s renowned Postgraduate Diploma in Motor Magazine Journalism, Alex is an award-winning motoring journalist with ten years’ experience across B2B and consumer titles. A life-long car enthusiast with a fascination for new technology and future drivetrains, he joined Fleet World in April 2011, contributing across the magazine and website portfolio and editing the EV Fleet World Website.