Innovation in Customer Service: Zenith Accelerate 2.0
Judging comment:
“Zenith overhauled its entire business process last year, introducing regular board-level meetings and adding a customer service director to improve what it can offer fleets. This included updating its customer service platform, automating communications around orders and renewals, improving the complaints-handling process and ensuring consistency across all departments.”
Zenith said:
Alex Grant
Trained on Cardiff University’s renowned Postgraduate Diploma in Motor Magazine Journalism, Alex is an award-winning motoring journalist with ten years’ experience across B2B and consumer titles. A life-long car enthusiast with a fascination for new technology and future drivetrains, he joined Fleet World in April 2011, contributing across the magazine and website portfolio and editing the EV Fleet World Website.
