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Inchcape Fleet Solutions sets up action plan for AA strike

By / 11 years ago / Latest News / No Comments

Portsmouth-based Inchcape Fleet Solutions, which manages 48,000 company cars and vans on behalf of public and private sector fleets, will deploy an in-house technical response unit that will be able to help should stranded drivers require roadside assistance and recovery or need advice on actions and issues.

AA patrols belonging to the Independent Democratic Union (IDU) plan to hold a two-day strike on Sunday 2 May and Monday 3 May in a dispute over pensions.

Should the strike take place, Inchcape Fleet Solutions' response unit will co-ordinate service support from alternative national recovery organisations and the company's existing network of specialist vehicle recovery partners.

Drivers will continue to access support via their company’s existing dedicated driver helpline and calls will be diverted directly to the relevant support partner. Meanwhile, a "live" call transfer facility will allow the AA call centre to transfer calls directly to the Inchcape Fleet Solutions technical response team who will co-ordinate the driver response.

The AA has said that it expects to be able to continue to provide a national assistance service during the strike as only a minority of patrols balloted opted to vote for strike action, with the majority voting "no" or not voting. In addition, more than 400 patrols are not IDU members.

However, Terry Bartlett, managing director of Inchcape Fleet Solutions, said: 'By deploying our "emergency action plan" we will provide the additional assurance that all drivers at the wheel of Inchcape Fleet Solutions-provided vehicles will receive the very highest levels of support.'

He concluded: 'We continue to be in discussion with the AA with regard to the operational service capability it anticipates being able to provide and to agree the call escalation process that will enable us to provide enhanced service provision for all Inchcape Fleet Solutions’ drivers.'

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