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Inchcape Fleet Solutions awarded Institute of Customer Service recognition

Inchcape Fleet Solutions says it’s become the only fleet management provider in the UK to earn the ServiceMark standard from the Institute of Customer Service after it passed the accreditation with distinction.

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Inchcape Fleet Solutions awarded Institute of Customer Service recognition

The national standard recognises an organisation’s achievement in customer service, and its commitment to upholding those standards. The accreditation is awarded based on customer satisfaction feedback as well as an assessment of employee engagement with the organisation’s customer service strategy.

The ICS assessor praised Inchcape Fleet Solutions for “demonstrating a strong commitment to customer service excellence at all levels.”

Matthew Rumble, director and head of business at Inchcape Fleet Solutions, commented: “Achieving distinction demonstrates that encouraging our employees to take ownership of improvement areas is helping us to better serve our customers at every touchpoint.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.