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Inchcape Fleet Solutions and FMG team up for incident management solution

The new partnership combines Inchcape’s people, culture and knowledge with FMG’s technology, UK-wide repair network and ISO-accredited business processes.

To form the core of this hybrid solution, FMG is providing its next-generation operating system, Ingenium-i, via an entirely new IFS-branded web interface. This self-service solution, operated by Inchcape’s own specialist team, will drive Inchcape’s accident management function, with every single task measured to ensure that delays are minimised, costs carefully measured and downtime highly controlled.

Customer repairs will be directed through IFS’s own high quality repair network, with additional support from FMG’s own extensive quality-accredited repair network, to ensure continuity of coverage and capacity across the UK, including the addition of a UK-wide mobile repair solution.

FMG created an entirely new front-end architecture which securely bolts on to its internally built Ingenium platform, providing Inchcape with access to its back-office architecture, creating a streamlining effect on its end-to-end claims process. This configuration enables IFS to manage the individual services they wish to control themselves, whilst remaining completely integrated into FMG’s ISO-certified systems, including intelligent claim triage, repair network and management information data analysis.

Ben Creswick, commercial director at FMG, said: “FMG always considers each individual customers’ unique requirements and this self-serve model was the perfect fit for Inchcape. There are varying degrees of commercial and service benefits to operating a self-serve model versus outsourcing everything, but IFS recognised the need to find a way of combining their people, culture, passion and operational knowledge with FMG’s scale, technology, experience and buying power; in order to deliver real value to their customers.”

Matthew Rumble, commercial director at IFS, added: “The new solution is already starting to deliver significant value to our customers and their drivers and we look forward to continuing to work with FMG.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.