Inaugural Prestige Fleet Servicing road show voted a success
The firm, which provides low-cost, added-value servicing to fleet operators throughout the country, held the event at the Lea Marston Conference Centre, Sutton Coldfield and attracted an audience of dozens of service centre operators from its national network of more than 260 independent garages.
Also in attendance were key supplier partners to the Prestige network, including Euro Car Parts, Fuchs Lubricants, Integro Doodson Insurance, Autologic, Pagid Braking, Euro Garage Solutions and Crosland Filters, who discussed their latest products and services with attendees.
Service centre operators also learned of a new customer satisfaction tool, Net Promoter Score, which Prestige uses to measure the performance of its centres and ensure they are providing top-level service quality to fleet and leasing customers.
And they were given an update on the Prestige service booking system, Unity, detailing a number of improvements made in 2015, together with plans for future improvements and new functionality in 2016.
Feedback from delegates was very positive. David Whittaker, owner of Birmingham-based Whittaker Fleet Care, said: "It was good to meet the Prestige team, and the event and venue were excellent. We're keen to grow our business with Prestige's support."
Amongst suppliers attending, broker Integro Doodson gave an update on the progress of the combined motor trade insurance policy it provides for service centres and which is seeing growing demand.
Simon Harrison, Client Director at Stockport-based Integro Doodson, revealed that service centres had saved over £50,000 on insurance premiums since the scheme began in March with an average saving of 24% over previous premium levels paid.
Fuchs Lubricants, meanwhile, provided an overview of the complexity and development of oil technology and the importance of using the correct oils at servicing schedules.
Following the success of the inaugural event, Prestige now plans to hold further road shows during 2016.