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Hyundai enhances fleet and business support

Hyundai Motor UK has expanded its fleet and business services with a new Fleet Aftersales Charter and a dedicated fleet support line as part of plans to grow its true fleet sales.

An updated version of the Ioniq is due later this year

The carmaker achieved record fleet and business sales in 2018, retailing 50,571 units or 56.2% of total Hyundai sales volume, helped by significant developments to its fleet team and dealer network.

The new Fleet Charter builds on this with a commitment to reduce cost of ownership for fleets, including hourly labour rates capped at £60 (+VAT), a discount on MoT costs and a 10% discount on parts and accessories. The Charter also guarantees a service appointment within 48 hours and offers a ‘Fleet Response’ service which sets a target of 60 minutes to diagnose an issue, or provide alternative onward transport.

The Fleet Support line, meanwhile, is a dedicated team located within Hyundai Customer Services, available either by email or telephone to all fleet operators, contract hire and leasing companies and blue light operators. The Fleet Support line has worked hard to ensure cases are actioned and completed as quickly as possible, significantly reducing down the duration of open cases.

The latest services follow the 2018 appointments of Michael Stewart, director of fleet, and Tim White, national fleet sales manager, as part of a greatly expanded fleet team. In addition, the new National Fleet Centre Programme has seen 15 large fleet centres established around the country, with a dedicated Hyundai fleet structure, national fleet delivery capability and pre-delivery inspection capacity for over 1,000 vehicles each. These Fleet Centres will provide support to the entire Hyundai retail network of 163 sites, ensuring each and every Hyundai dealer can play a role in fleet sales.

Additions to the model range have seen last summer’s launch of the Kona Electric while pricing for the Nexo Fuel Cell Vehicle has just been announced and an updated version of the Ioniq is available later this year, alongside a Tucson 48V mild hybrid variant which will be offered with a 1.6-litre CRDi engine. Before the year is out, one further electrified model will also join the range.

Michael Stewart, Hyundai Motor UK director of fleet, said: “Since joining Hyundai Motor UK in 2018, we’ve been incredibly busy building the fleet infrastructure that Hyundai’s astonishing model line-up deserves. Thanks to an expanded team of hugely experienced fleet specialists, some key developments to our dealer network and an absolute dedication to delivering the best experience for our fleet and business customers, I believe Hyundai now has all the necessary ingredients to really build on the progress that it has made in the fleet sector during recent years. Importantly, though, we’re not chasing volumes; our strategy is closely aligned to sustainable growth in true fleet sales.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.