The investment project, which will take place over the next 12-18 months, comes just weeks after the announcement of a management buy-out at FMG and is intended to ensure the outsourcing specialist continues to meet its customers’ evolving digital needs. Enhancements will include the launch of a digital driver interface, advanced driver behaviour software and intelligent online portals to provide customers and partners with complete visibility and control of actionable data. 

Mark Chessman, managing director of Operations at FMG, said: “Traditional customer service models are changing as new technologies play an increasing role in our daily lives. Our customers and drivers are choosing to interact online using desktops, laptops, tablets and mobile devices to report incidents and track repair progress instantly. We are investing significantly to fundamentally enhance the way we engage with all parties within the incident life-cycle, to create a fully digital end-to end solution, resulting in an effortless driver and customer journey.”

To ensure that FMG's data, systems and infrastructure are continually improved, the company has recently recruited a new IT Director, Evan Ritchie. Ritchie brings over 12 years’ experience in leading innovative technological developments within fleet and now takes responsibility for further enhancing FMG’s service proposition by providing customers, employees and partners with the latest technology within a safe and secure ISO-certified environment.

“Keeping pace with technological change requires holistic strategic investment, not just a basic upgrade. All aspects of our data management structure have been re-evaluated to ensure our technology platform will continue to effectively and efficiently drive all internal services whilst accurately monitoring the total cost of claims for our customers,” said Chessman.