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Flint Insurance to drive down cost of customer claims with FMG

The contract includes the provision of an end-to-end claims management service, including first notification of loss, accident damage repair, uninsured loss recovery, non-fault hire and legal services.

FMG will work closely with customers to encourage prompt notification of incidents to mitigate costs for the at-fault party and will also reduce costs and offroad times through its intelligent repair management service. Many of the major insurers who underwrite Flint’s policies have awarded FMG full delegated authority, which removes another common delay within the repair authorisation process.

Flint Insurance and their customers can check on all claims costs and progress at any time via a web-based customised portal, providing key claims data and reporting tools. A dedicated Claims Manager will support Flint in interpreting their customers’ fleet and claims data to create detailed insights and recommendations.

Darren Taylor, director at Flint Insurance, said: “We strive to delight our customers with every element of our service, and therefore we chose to partner with FMG because they have a proven track record in reducing the cost of claims whilst providing exceptional service levels for all parties. We have one of the highest customer retention rates within the industry and we look forward to further enhancing the services provided to our customers through FMG’s comprehensive claims management solutions.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.