Fleet World Workshop Tools
Car Tax Calculator
CO2 Calculator
Car Comparator
Van Tax Calculator
EV Car Comparator
BiK Rates Company Car Tax

Fleets to benefit from Zenith training initiative with Alton Cars

Zenith’s Accident Management team manages over 32,000 cars and commercial vehicles in-house from the company’s Leeds office and the new Bodyshop Environment Training programme enables members of the team to spend two days at the Alton Cars Leeds site to gain a comprehensive overview of the repair process from start to finish.

The first day is spent understanding how the body shop interacts with Zenith’s customers, from receiving new instructions to handing over a repaired vehicle. The second day involves Zenith employees working with Alton Cars’ ATA VDA accredited engineer to obtain a better understanding of how the repair process aligns with PAS125 industry accreditation and the importance of having method statements to ensure the safe repair of the vehicle. he employees review the repair process in action, from the Engineer requesting authority to approval from Zenith, to parts being ordered and repairs carried out.

The partnership will continue to evolve in order to develop more streamlined processes and centralised deployment of repairs to provide an improved customer and driver experience.

Richard Auty, head of accident management at Zenith, commented: ‘This programme is proving valuable within our business as it provides an excellent insight into the day to day technical world of the body repairer. Working through each body shop department allows our team to understand the issues encountered and as a result improves the overall experience we deliver to our clients.’

For more of the latest industry news, click here.

Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.