Fleet World Fleet: Volvo XC60 Recharge PHEV T6 AWD
Our long-term Volvo XC60 PHEV heads to the dealers. John Challen reports.
On the road, the Volvo is pretty much faultless, so I’d like to spend this report talking about customer experience. Due to an unfortunate coming together with a drainpipe – it’s a long story, but I’ve held my hands up and apologised – the XC60 needed to go in for a bit of work last month. An appointment was made with the local main dealer. They set aside an hour for the repair, which meant I could turn up, wait while a new part was fitted and then be on my merry way.
However, things didn’t turn out like that – it’s another long story, with shared blame this time, not just my fault – so I had to make another appointment at a different retailer. This time, they told me they needed the car for a day and asked if I would like a courtesy car. I accepted the offer and just before handing over the key, I was told that if it wasn’t done today, I’d have to come back and pick the car up the next day. A phone call that afternoon confirmed that yes, the day scheduled for the repair wasn’t enough. In fact, the required part hadn’t even been collected from the aforementioned main dealer (25 miles away) and they wouldn’t have time to complete the job that day.
I accept that they are fixing my mistake and that I was fortunate to not be without a car. I even allow for the fact that these are difficult times with staffing levels and supply issues. However, how can an hour’s job turn into one that takes more than a day to get sorted?
P11D/BiK: £55,395 (15%) MPG (WLTP): 100.9-113.0mpg CO2 (WLTP): 55-64g/km Economy, as tested: 89.5mpg