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Fleet chiefs team up to launch incident management company

A group of former fleet chiefs have teamed up to launch a new incident management company said to be “100% focused on ‘doing the right thing’ in the best interest of fleet customers”.


Paul Holmes (far right) with from L-R: Kieran Goddard (IT manager), Danny Flowers, Mike Norwood and Paul Goddard.

Dubbed Horizon Vehicle Management and based in Stevenage, the company is led by managing director Mike Norwood and includes on its senior management team Paul Goddard (network manager) and Danny Flowers (business development manager) along with well-known former fleet manager Paul Holmes as commercial director.

Operating a 24/7 service, the company is targeting fleets running company cars, commercial and specialist vehicles and motorbikes and offers a cradle to grave service covering claims management, uninsured loss recovery, repair management and risk management using a nationwide network of independent and franchise garages and offering fixed price labour rates and fixed parts prices.

Holmes, who has 35 years’ experience in fleet and risk management, says the company is focused on ‘doing the right thing’ for all parties involved, including taking into account the hidden costs of downtime when it comes to decisions about getting vehicles back on the road.

He explained: “For example, by spending an extra £50 on a repair a fleet may get the vehicle back a day earlier, therefore saving replacement costs and lost opportunity costs. We are not about just the cost of repairing bent metal.”

He added: “Whilst we always look to minimise vehicle downtime, we also seek to reduce the wider burden of a claim on clients, by offering a vehicle replacement service and centralised billing to reduce impact on our clients’ accounts’ teams.

“We all share the same passion for the delivery of excellent customer service, but that can only be achieved by fully understanding each customers’ exact requirements and dealing with the supply chain in a fair and appropriate way. In essence, ‘doing the right thing’, which is the company’s ethos and applies to everything we do.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006.