The move follows a comprehensive review of its staff and their training requirements across all departments including: service booking, technical authorisation, fleet administration, finance and sales and account administration.

Training providers are now being appointed to enhance employees’ skills across a range of areas identified in the review, with two members of its service booking team, Carly Malyon and Richard Hills, having become the first in the business to achieve Institute of the Motor Industry (IMI) Customer Service Accreditation through the British Vehicle Rental and Leasing Association (BVRLA).

The remaining members of the service booking team will also be put through the IMI Accreditation scheme in the coming months.

Vincent St Claire, commercial director, Fleet Assist, said: “We want to provide a recognised career development path for employees across the business which supports our ongoing quality commitment.

“For our service booking team we decided IMI Accreditation was a good foundation upon which to start their training and will be working with the BVRLA to develop a bespoke training programme. We anticipate that all service booking team members will complete the training programme and achieve IMI Accreditation this year.”