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Fleet Alliance rated top for customer service

The fleet funding and management specialist topped the category which recognises service to fleet operators with up to 250 vehicles. 

The award was presented to managing director, Martin Brown, at a ceremony in Mayfair – an event which covered nine different Experteye fleet and automotive award categories in total. 

Fleet Alliance’s Fleeteye CSI honour was based on results obtained throughout 2014 from Experteye’s post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK. 

Fleet operators are surveyed independently by Experteye, who ask an extensive range of questions on a six-monthly basis. The annual CSI award goes to the company that has achieved the highest combined results across the entire year. 

“Fleet Alliance’s customer satisfaction ratings have been extremely impressive over the last year,” said Rick Yarrow, managing director of Experteye. 

“All results are based on independent feedback we receive from their customers, making them deserved winners of our award for best customer service to fleets up to 250 vehicles.” 

Fleet Alliance managing director Martin Brown said: “We pride ourselves on our levels of customer service and this award is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver on our service to customers.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.