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Europcar outlines future licence checking procedures following abolition of paper counterpart

In a statement the company said: “For the UK vehicle rental industry the paper counterpart has always been an important component in checking an individual’s driving record in order to ensure they are qualified to drive and for the safety of other road users.  Because the DVLA has decided that rental companies cannot access a customer’s driving licence data direct it has developed an online system for the individual to obtain a code that can then be used by the rental company to check the licence.  The code – valid for 72 hours – will be accessible from the DVLA’s ‘Share Driving Licence’ service which goes live on 19 May 2015 on the DVLA’s website. Car hire customers just need to input their driving licence number, National Insurance number and home postcode to generate the code which they then give to a rental company when collecting their vehicle.”

Europcar has invested in a range of initiatives to help its customers with the new system. Along with text and email reminders and a 24-hour helpline, Europcar is making tablets and internet access available in its branches to enable travellers to get on their journey without being delayed by the DVLA changes.

Customers booking their vehicle online will be directed to the DVLA ‘Share Driving Licence’ service and reminded to get their code no earlier than 72 hours before picking up their car. Customers booking by phone will be given the same advice. 

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.