Engineius supports The Car Buying Group with remarketing solution
Fast-growing vehicle movement specialist Engineius has provided The Car Buying Group (TCBG) with a new solution to support its remarketing work.
Founded in 2014, TCBG sells more than 10,000 cars nationwide on behalf of car owners while interacting with tens of thousands more through technology, including an online vehicle pricing tool.
The business, acquired by Aston Barclay in 2018, turned to Engineius in the middle of the UK’s first lockdown for help with a new vehicle movement solution, focused on the application of technology to provide a fundamentally better user experience for TCBG customers and greater operating efficiency internally.
The two firms launched a pilot in June 2020, which has already seen three clear benefits. This includes the ability for TCBG to send vehicle movement orders through to Engineius from its internal technology platform without an additional key being touched.
Secondly, TCBG’s team has the ability to track vehicles in real-time, and photos are uploaded live to the Engineius portal every three seconds and tagged with any damage present.
Finally, triggers within TCBG’s system automatically notify employees when a vehicle is being collected, directing them to the vehicle details page on the Engineius portal to begin the condition appraisal. This ensures TCBG can scale purchase volumes without having to scale additional headcount at the same rate.
The data available from the Engineius system also allows TCBG to understand its operation and levels of customer service being provided. Live management information is provided, showing on-time collection rates and time-in-motion information for the vehicle handover process.
Future developments will look at scaling up remarketing operations to keep pace with TCBG’s ambitious growth targets.
“We’re expecting a strong rebound from lockdown,” said Sarah Cameron, head of operations at TCBG. “Revenge spend will drive new car purchases, in turn driving demand for our consumer remarketing service.”