Engineius introduces advanced customer alerts
Vehicle movement specialist Engineius sees major developments with its new automated texts alerts system. Customers can now elect to receive “advanced alerts” for events such as damage on vehicles and excess waiting time.
Today, customers typically rely on a driver’s initiative to make a call in order to discuss a potential issue. Engineius’ new system automates this function, removing the risk of human error in failing to flag events or problems.
Advanced alerts are entirely configurable by the customer. Most cases already include the arrival of the driver at collection and the flag of vehicle damage on collection. Both serve to increase customer experience by reducing cost and ensuring vehicles that are not fit for purpose are not
delivered. Further bespoke alerts will be created in collaboration with customers.
Calum Slowther, Engineius Commercial Director, says: “These new alerts further differentiate Engineius in vehicle movement and we’re extremely excited to have launched them. We are seeing the impact of the alerts already, with retail operators such as online retailers who are
buying vehicles blind feel a greater sense of control over the dispatch process.
“Innovative companies in other sectors are adopting similar alerts to flag important events to customers instantly; this is another step towards our goal of creating the best customer experience in vehicle movement and using technology to do so.”.
This follows the activation of Engineius’ other alerts releases, including issuing customers with a tracking link and an ETA for delivery via text, and receiving driver feedback texts to assist customers in improving their logistics operations.
“Instant customer communication is becoming more important as customer expectations continue to rise. It helps them to feel valued and keeps them in the know from beginning to end of every movement,” Slowther concludes.